Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be responded to in maximum sixty minutes after the support ticket or email has been submitted. If your issue needs further assistance from a sysadmin, we’ll direct the trouble ticket or the e–mail to the person on duty, right away then leave a comment to let you know that more time will be required for arriving at the best solution. And if you order our Managed Services package, any of the server administration tasks included there will be completed whenever you desire.
A Top–Class Technical Support Service
- We’ll be online for you 24/7 to reply to any questions that you may have connected with our Web Hosting Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated server. If you also require help tackling server administration tasks, you can take a glimpse at our Managed Services package, which includes data backup hard drive space, Operating System updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
An Intuitive Help Area
We have equipped the Web Hosting Control Panel with a detailed knowledgebase, which offers elaborate explanations of all its features and functionalities. What’s more, we have prepared exhaustive video tutorials that will further show you how to perform a certain action or troubleshoot a common problem. The how–to articles and the tutorial videos are easily reachable from every Web Hosting Control Panel section via the Videos and Help buttons in the top right corner.