A 99.9% Server Uptime
We’ve built our web hosting system using stable hardware and strongly tweaked software. Our admins have installed a modified version of SELinux on our physical machines in order to ensure maximum safety and reliability. We have set up several distributed denial–of–service prevention appliances in addition to highly effective firewall software to make sure our network is impregnable and secure.
All web hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s essential that you also set up your own network infrastructure. This is why we set up a custom–configured internal network in each one of our datacenters. Based on enterprise–level Juniper routers and switches, our internal network allows for faster–than–the–speed–of–light data transfer rates and is fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, no matter which hosting offer you have selected.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your money on the line, you cannot feel truly secure. That is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you do not feel pleased with our web hosting service or if you would like to use a bit more robust hosting solution, like a VPS servers or even a dedicated servers – we will give you your money back in full, with no secret fees or repayment charges.
24/7 Technical Support
If you happen to run a web hosting company, your technical engineers are of highest importance. This is the reason why we have meticulously picked a highly competent team of technicians, each with many years of training behind his back. With their help, we offer 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are answered within sixty minutes and our average support ticket response time is well under 20 minutes!