Discover what exactly phone support includes in the web hosting world.
If you have ever had a web hosting account in the past or you have dealt with any kind of online service, you are probably aware from your own experience that for some things it is better to talk to a live person over the phone than to exchange tickets or emails. If you'd like to find out more about a service before you decide to purchase it or in case something small-scale has to be done, for example, it'll be far easier and faster to get it done live. If you have the option to talk with representatives by phone, it is also very likely that you're using the services of a real web hosting provider, not a reseller. The level of support that you can get on the phone varies between different suppliers - from standard matters to professional technical support. Usually the majority of providers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are resolved through e-mail and tickets.
Phone Support in Web Hosting
All of our web hosting plans come with phone support 14 hrs per day even on public holidays, therefore if you do not have an account yet, you are able to phone us and find out more about our solutions or whether we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to contact the phone number that is closer to you. In case you are a current customer, we can help you promptly with all the general and billing issues and with numerous tech matters to save you time and efforts - we are aware of the fact that often it's more convenient to speak with a live person so as to get things done without delay. Certainly, some situations cannot be taken care of on the phone, so in such a case you're able to use our ticketing system.