If you’ve ever got any inquiries in regards to your hosting account or if you face a problem with your websites, you’ll have to touch base with the hosting company’s tech support team. It may not make any difference how soon they will reply when you have an enquiry of a generic nature, but a problem such as a thwarted software application update, for instance, may result in your site becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be down. In case you offer services or goods online, any downtime will negatively affect your site and you may lose current or potential clients. Many hosting providers, predominantly resellers, respond to support tickets and e-mails within 24 hours, but in the online epoch that’s much too long, since customers will rarely revisit a website that is not working correctly for a prolonged time period.
One-Hour Response Guarantee in Web Hosting
Our web hosting come bundled with a 1-hour response time guarantee, which suggests that no matter what enquiry or problem you may have, we will always be there to assist you. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our help desk staff members will be at your disposal 24-7, even on holidays and weekends, which suggests that you will get timely assistance at any time. We realize how priceless time can be, so by the time we respond to your support ticket or email, we will have probed into the issue and, if we haven’t solved it, we’ll provide you with more info about what you have to do on your end, when the case demands it. With our support services, you can rest assured that there will be someone to help you instantly, irrespective of the hour.