A live chat is a real-time method of communication between a hosting provider's support team and its clients. It's a very efficient method to receive some info about the website hosting services or have some issue resolved because you're talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced possibility of errors any time you exchange data such as usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you can do something else while the agent examines the issue in question. Also, you will be able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone fees that you will need to pay if you're calling to a different country.
Live Chat Support in Web Hosting
In addition to the phone and ticket support, we offer live chat support as well. You're able to contact us every day, including holidays and weekends, and we will give you more details about the web hosting that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for entirely tech issues you'll have to open a ticket to our tech assistance team, because such issues require additional time to be resolved, you may still get in touch with us through our live chat for some technical info. For example, we're able to assist you to set up an email address in your e-mail client or troubleshoot various problems, saving you a lot of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.