A ticketing system is the most common medium of correspondence that web hosting companies offer to their clients. It’s most often part of the billing account and is the easiest way to solve a problem that takes a certain period of time to examine or that needs to be forwarded to a system administrator. In this way, all responses contributed by either party will be kept in the very same place in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will need to sign in and out of at least 2 accounts to carry out a given task or to touch base with the company’s client support staff. In case you wish to manage a couple of domains and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it can take a considerable length of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our web hosting isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with just several mouse clicks, without the need to sign out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down de facto any support ticket that you’ve opened in the past, if needed. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to fix a specific issue even before you actually post a ticket. The ticket response time is maximum 60 minutes, which suggests that you can receive prompt assistance at any given moment and in case our help desk support staff recommends that you do something within your hosting account, you can do it right away without the need to sign out of the Control Panel.