Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our web hosting isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with just several mouse clicks, without the need to sign out of your web hosting account. The ticketing system includes a quick-search field, which will help you track down de facto any support ticket that you’ve opened in the past, if needed. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to fix a specific issue even before you actually post a ticket. The ticket response time is maximum 60 minutes, which suggests that you can receive prompt assistance at any given moment and in case our help desk support staff recommends that you do something within your hosting account, you can do it right away without the need to sign out of the Control Panel.