Being able to communicate with your web hosting supplier whenever you have any questions or experience any troubles is quite important and how fast they'll reply and take action is often crucial, especially if your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are one way to identify actual suppliers from resellers. The latter generally reply only to emails or support tickets and you'll need to wait for a day or more so as to receive a response. In case the problem needs a couple of replies, you may end up losing days in order to get a simple problem fixed. When you use a genuine and trustworthy hosting supplier, you will be able to get in touch with the support team at any time and get a quick reply whatever the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

The customer and tech support services for all of our web hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for communication. You're able to choose the most appropriate way to contact us based on what your location is or what kind of equipment you use. We can easily assist you for more or less any webhosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the max response time will never exceed 1 hour.

24/7 Customer Support in Dedicated Servers

We know how important it is to get quick support in general, let alone if you manage a whole server, so each and every dedicated server that we provide includes 24/7 support with one-hour response time guarantee regardless of the problem. This service is free of cost for all the problems with your server or the software that was installed by our admins during the setup, which means that you'll be able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you could send an email, and the actual response time for either of these rarely exceeds thirty minutes because we have admins available twenty-four-seven. If you need general info about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you can take advantage of our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you will be able to include to your server package through your billing Control Panel.